Last updated: 26 October 2026
 

Chasing Boars Australia is operated by FULL NOISE DIESEL REPAIRS PTY LTD, ABN 47 632 394 597, based in Queensland, Australia.
 

For returns, refunds or product problems, email chasingboarsaus@gmail.com.
 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
 

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
 

These rights apply in addition to our warranty and may continue beyond its expiry. This policy does not exclude or restrict your statutory rights.

Faulty or incorrectly supplied products

Contact us if your product is faulty, damaged on arrival, does not match its description or is different from what you ordered.
 

Please provide:

• Your order number or other proof of purchase.

• A description of the problem.

• Photographs or video, where practical, to help us assess the issue.
   

We may need to inspect or test the product before determining the appropriate remedy. You do not need the original packaging to make a consumer guarantee claim.
 

For a major failure, you may choose a refund or replacement. For a minor problem that can be fixed, we may arrange a free repair within a reasonable time. If it cannot be resolved within a reasonable time, further rights to a replacement or refund may apply.
 

Sale items have the same consumer guarantee rights as full-priced items.
 

Our additional warranty

Our additional product warranty provides:

• First six months from delivery: replacement cover for confirmed faults arising during normal use.

• Months seven to twelve from delivery: repair cover for confirmed faults arising during normal use.
   

This warranty does not replace or limit your Australian Consumer Law rights. You may be entitled to a refund or another remedy even when our additional warranty provides for replacement or repair.
 

Damage caused by misuse, accidents, unauthorised modification or failure to follow operating instructions, and ordinary wear and tear, are not covered by this additional warranty. This does not affect any statutory rights that apply.
 

Change-of-mind returns

We do not automatically offer refunds or exchanges where you simply change your mind, order the wrong item or no longer need a product.
 

Contact us before returning a change-of-mind purchase. We consider these requests case by case and will confirm any agreed return conditions and postage costs in writing.

If we agree to a change-of-mind return, the item must be unused, complete and in its original packaging unless we agree otherwise.
 

These conditions do not apply to returns for faulty, misdescribed or incorrectly supplied products. If we recommended a product for a purpose you explained to us, your consumer rights remain unaffected.
 

How to return an item

1. Email chasingboarsaus@gmail.com with your order details and reason for returning the item.

2. We will provide return instructions and the appropriate postal address.

3. Package the item securely to protect it during transit.

4. Keep your postage receipt and tracking details.
    

Please contact us before posting so we can help arrange the return correctly. Failure to obtain prior approval does not remove your Australian Consumer Law rights.

We operate online. Returns are handled by postage only; in-person returns, pickup and customer collection are not available.
 

Return postage costs

Where a product is confirmed to have a problem covered by Australian Consumer Law, we will cover reasonable return postage costs. If you have already paid these costs, keep your receipt so we can reimburse you.
 

We also cover reasonable return postage for approved claims under our additional warranty.
 

For an agreed change-of-mind return, you are responsible for return postage unless we agree otherwise. Any deduction for original delivery costs will be explained and agreed before the return.
 

We do not charge restocking fees for remedies provided under Australian Consumer Law.
 

Refund processing

Once a refund has been agreed or your entitlement confirmed, we will process it promptly and notify you by email.
 

Refunds will generally be issued to the original payment method unless another method is agreed. Your bank or payment provider may require additional time to make the funds available.
 

We will not require you to accept store credit where you are legally entitled to a refund. Any delivery charges that must be refunded under Australian Consumer Law will also be included.
 

Missing or damaged deliveries

If your order is missing or arrives damaged, contact us promptly so we can investigate with the delivery provider and arrange an appropriate resolution.
 

Keep the packaging where practical, as it may help with the investigation. This is not a condition of your consumer rights.
 

Contact us

FULL NOISE DIESEL REPAIRS PTY LTD
Trading as CHASING BOARS AUSTRALIA
ABN: 47 632 394 597
Email: chasingboarsaus@gmail.com
Location: Queensland, Australia

Online sales only. Postage only. No pickup or customer collection.